Customer Retention Manager, Mid-Market Renewals (German Speaking)

About the role

Atlassian is looking for a German-speaking Customer Retention Manager for its Account Associates team, which covers renewals and expansion for its full suite of products and services. The role is fully remote but requires you to be located in the UK; it sits between sales and customer success, working with account executives and channel partners to reduce churn risk and drive pricing and licensing discussions.

Key responsibilities

• Nurture customer relationships throughout the renewal lifecycle, using inside sales techniques over the phone, video and email, while mitigating churn risk.
• Lead renewals across different products and platforms for direct customers and for Solution Partners in each supported region.
• Build customer awareness of the Atlassian product portfolio to spot cross-sell and up-sell opportunities during renewals.
• Keep up with product updates and new offerings and share them with customers and solution partners.
• Maintain a healthy pipeline by logging sales and renewal activities, customer data and customer status in internal systems.

Required profile

• Three or more years of proven experience in account management, software renewals, customer success or another relevant area.
• Track record of meeting or exceeding performance goals.
• German language proficiency is required.
• Ability to build rapport and trust on the phone and video across a wide variety of countries and cultures.

What we offer

• Base pay set within a range according to skills, knowledge and experience.
• Possible eligibility for benefits, bonuses, commissions and equity.
• Health and wellbeing resources and paid volunteer days.