French Speaking People Services Specialist (Fixed-Term)

About the role

The Global People Services Specialist provides high‑quality HR support to internal colleagues and external partners, ensuring a seamless employee experience across the organisation. This 9‑month fixed‑term position is based in Newcastle and works three days a week on‑site.

Key responsibilities

• Respond to employee queries via ServiceNow, Microsoft Teams and live‑chat, resolving issues or routing them to the appropriate team.
• Collaborate with payroll to verify data for monthly pay runs and liaise with external service providers as needed.
• Maintain accurate and up‑to‑date HR data across all systems.
• Support onboarding activities in partnership with Talent Acquisition.
• Provide guidance on HR policies and processes to employees and managers.
• Identify and implement continuous‑improvement initiatives with HRIS and improvement teams.

Required profile

• Solid grounding in HR with experience handling a wide range of employee queries.
• Organised, detail‑oriented and able to manage multiple priorities in a fast‑paced environment.
• Strong communication skills, adaptable style and ability to build trusted relationships.
• Fluency in French and English.

Required skills

• Proficiency with Excel.
• Experience using ServiceNow.
• Familiarity with Microsoft Teams.
• Knowledge of HRIS platforms and HR data management.