Guest Service Ambassador
Portico · Londres
وصف الوظيفة
About the role
As a Guest Service Ambassador you will be the friendly face of Portico, delivering 5‑star service to clients and visitors. You will rotate across multiple reception desks, handling a variety of front‑of‑house duties while ensuring a seamless experience for all stakeholders.
Key responsibilities
- Operate six reception desks on a rotating schedule
- Perform floor checks and manage the switchboard
- Greet visitors and clients, handling enquiries professionally
- Manage room bookings and hospitality requests
- Support events and coordinate with internal teams
Required profile
- Experience in the corporate sector, preferably in a 5‑star service environment
- Familiarity with room reservation operations
- Immaculate personal presentation and a genuine smile
- Strong communication skills and ability to build rapport
- Attention to detail, flexibility and ability to adapt to client needs
- Enthusiastic, motivated and able to work under pressure
- Organised with the ability to prioritise tasks and meet tight deadlines
Required skills
What we offer
- Competitive salary of £33,496 per year
- Excellent holiday allowance and enhanced annual leave
- Pension contributions and life insurance
- Recommend‑a‑Friend bonus scheme and thank‑you voucher programme
- 24‑hour personal helpline for counselling and information services
- Access to a discounts and benefits platform
- Training Academy with development opportunities
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Portico
Londres
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