Main Gate Receptionist

About the role

The Main Gate Receptionist is the first point of contact for contractors and visitors at the Defence Academy. You will ensure that all contractors are properly inducted, compliant with health and safety standards, and that the site operates securely and efficiently.

Key responsibilities

• Manage contractor inductions and ensure annual health and safety briefings are completed.
• Maintain accurate records and spreadsheets to support audit and compliance requirements.
• Verify contractor arrivals, sign‑in processes, and on‑site working locations.
• Update and manage systems such as TOPdesk, keeping records current and accessible.
• Issue contractor passes and lanyards in line with compliance requirements.
• Monitor and report daily contractor numbers to relevant stakeholders.
• Provide front‑desk administrative support, handling queries, emails, and phone calls.

Required profile

• Strong customer service orientation with a proactive, professional approach.
• Excellent written and verbal communication skills.
• Good working knowledge of Microsoft Office, including Outlook, Word, and Excel.
• High attention to detail and ability to maintain accurate records.
• Capability to manage competing priorities and stay composed under pressure.

Required skills

• Microsoft Office (Outlook, Word, Excel)
• TOPdesk system

What we offer

• Competitive holiday package
• Up to 6% contributory pension scheme
• Access to over 1,100 internal training courses and qualification funding
• Health and wellbeing programmes including Employee Assistance Programme and virtual GP service
• Discounts across thousands of retailers and paid volunteering day