Ocean Export Supervisor

About the role

Expeditors, a global logistics company headquartered in Seattle and employing over 19,000 people, is recruiting an Ocean Export Supervisor in Feltham. The role develops the Ocean Export product in the marketplace by focusing on operations, finances, sales, people, systems and culture, in line with company policy and procedures.

Key responsibilities

• Ensure customers follow standard operating procedures as set out in the DLSOP, and review and support day-to-day quotations
• Plan and support huddles and monthly meetings on market intelligence and workload delegation
• Support the transition of new business and updates to existing business, and help grow department revenue against the district budget target
• Support compliance efforts and trainings, and suggest system and process improvements
• Maintain strong relationships with vendors such as shipping lines and trucking companies
• Assist the manager with EPEs, goal setting and monitoring development of key staff, and on-board new hires
• Respond to requests for proposals, quotations and information with competitive pricing, and monitor department profitability and expenses

Required profile

• Minimum 5 years of experience at Expeditors or in the industry
• Exceptional customer service, reliability, collaboration and communication
• Willingness to complete at least 52 hours of relevant training per year

Required skills

• Planning, organising, time management and problem solving
• Conflict resolution, listening, giving feedback and coaching for development
• Meeting management and process improvement
• Software proficiency such as MS Excel formulas and pivot tables and MS Word

What we offer

• Private medical insurance, pension scheme and life assurance
• Bike to work scheme and employee stock purchase plan
• Training and personnel development programme