On-site IT Triage Technician – London

About the role

We are seeking an On-site IT Triage Technician to join a busy, fast‑paced IT support environment in London. This hands‑on, customer‑facing position is ideal for someone with solid first‑line support experience who enjoys troubleshooting under pressure and delivering excellent service to end users.

Key responsibilities

• Provide first‑line support for IT applications and hardware.
• Log, diagnose and resolve incidents and service requests.
• Install, configure and maintain devices and software.
• Manage user accounts and mobile devices via Microsoft Intune.
• Support desk moves and office set‑ups.
• Deliver support through phone, Teams, email and face‑to‑face interactions.

Required profile

• Proven experience in 1st line/IT support.
• Knowledge of Microsoft 365, Windows, Active Directory, Exchange and SCCM.
• Strong communication and customer service skills.
• Organised, proactive and detail‑focused.
• Ability to manage multiple tasks in a high‑pressure environment.

Required skills

• Microsoft 365
• Windows operating system
• Active Directory
• Exchange
• SCCM
• Microsoft Intune

What we offer

• On‑site role – 5 days a week in London.
• 35‑hour shift‑based week.
• Competitive salary between £25,000 and £28,500 per year.