Public Area Attendant

About the role

Delano London, opening in late 2026, is looking for a Public Area Attendant. The hotel, set overlooking Kensington Gardens, will feature 67 rooms and suites, the Rose Bar and Rose Lounge, and The Source wellness offering. Under the general guidance of housekeeping management, the attendant helps keep public areas clean and tidy to hotel standards and provides personalised service to guests.

Key responsibilities

• Keep all public restrooms and toilets clean, fresh-smelling and fully stocked, inspecting them at least once every thirty minutes
• Complete the cleaning checklist for all assigned rooms and areas
• Collect, fold and stock restroom towels from laundry, and return dirty towels and soiled linens promptly
• Dust, clean and wipe walls, doors and tabletops in the lobby and public areas as needed
• Empty and clean waste bins regularly, and report furniture and equipment defects to the supervisor
• Handle guest inquiries and complaints promptly, manage lost property and follow key-signing procedures
• Support inventory counts, stock control, deep cleaning projects and departmental audits, and take part in training and special assignments
• Maintain guest confidentiality, follow health, safety, fire and security procedures, and report hazards immediately

Required profile

• High school diploma or equivalent
• One to two years of experience in a public-facing position, preferably in an upscale or lifestyle brand hotel
• Graceful, friendly and approachable, able to work independently and in a team
• Able to stand or walk for an eight-hour shift and to lift, bend and reach as needed
• Fluent reading, writing, speaking and understanding of English

Required skills

• Ability to multitask and pay close attention to detail in a fast-paced environment
• Excellent communication skills
• Neat, clean and well-groomed appearance

What we offer

• The chance to help launch a hospitality brand in London and shape its culinary identity
• A fast-growing international group and a creative, ambitious environment
• Strong development opportunities and a supportive team culture
• Colleague benefits, hotel stays and experiences across the wider group