Assistant Manager - Retirement Village

About the role

Gold Care Homes is recruiting an Assistant Manager for its retirement village in Ascot, Sunninghill (SL5 0FG). The post supports the Services Director and the wider management team in delivering an exceptional owner and resident experience and keeping the village running smoothly, safely and efficiently across designated manager shifts. Pay is £15.50 per hour.

Key responsibilities

• Be a visible, approachable management presence, building positive relationships with owners, residents, families and colleagues, and handling queries, complaints and service recovery
• Oversee housekeeping and food and beverage operations during shifts, including inspections, stock control, food safety and allergen procedures
• Monitor and improve service standards, appearance, response times and quality, and gather owner and resident feedback
• Support the Services Director with financial targets, budget monitoring, cost control, purchasing and reporting
• Promote a strong health and safety culture, including COSHH, fire safety, incident recording and emergency procedures
• Lead staff during shifts, manage staffing levels, support recruitment, induction and training, and run effective handovers
• Maintain accurate shift records, handover notes and management reports, and liaise with contractors, suppliers and visitors

Required profile

• Previous supervisory or management experience in hospitality, hotels, retirement living or a similar customer-focused environment
• Experience managing or supervising teams, and preferably housekeeping and/or food and beverage operations
• Desirable: experience in a retirement village, hotel or luxury hospitality setting, and experience with older people or customers with additional support needs
• Desirable: hospitality, management, financial or health and safety qualifications

Required skills

• Strong customer service, relationship management and communication skills
• Commercial awareness and understanding of basic financial controls
• Ability to stay calm and professional with complaints, and to work independently during shifts
• Good attention to detail and organisational skills

The role requires a flexible shift pattern, including weekends and public holidays where required.