Renewals Manager, Mid-Market (Dutch Speaking)

About the role

Atlassian's Renewals team works to maximise revenue retention, strategic migration and expansion while keeping the customer experience seamless. As a Renewals Manager for mid-market accounts, you will nurture customer relationships throughout the renewal lifecycle, using inside sales techniques over the phone, video and email to raise retention rates and reduce churn. The role is fully remote but requires you to be located in the UK.

Key responsibilities

• Nurture customer relationships throughout the renewal lifecycle, raising retention rates and mitigating churn risk
• Lead renewals across products and platforms for direct customers and for Solution Partners in supported regions
• Bridge the gap between sales and customer success, collaborating with account teams and channel partners on strategic account planning, pricing and license expiration verification
• Identify cross-sell and up-sell opportunities and increase awareness of the product portfolio
• Keep a healthy pipeline by logging sales, renewal activity, customer data and status in internal systems

Required profile

• 3+ years of proven experience in account management, software renewals, customer success or a related area
• Track record of meeting or exceeding performance goals
• Ability to build rapport and trust on the phone and video across many countries and cultures
• Native or professional level of Dutch

What we offer

• A fully remote position based in the UK, with flexible working arrangements
• Health and wellbeing resources and paid volunteer days among other perks