Restaurant Customer Advisor - Hospitality Specialist

A propos du poste

Join our dynamic team as a Restaurant Customer Advisor and become a key player in delivering an exceptional dining experience. You will play a vital role in ensuring customer satisfaction through high-quality service, food safety excellence, and proactive sales engagement within our vibrant restaurant environment.

Missions principales

• Deliver outstanding customer service by assisting with transactions and answering inquiries regarding products, allergies, and dietary requirements.
• Promote the Dobbies Club membership to enhance customer loyalty and drive engagement.
• Ensure strict adherence to food hygiene and safety standards to maintain a premium dining environment.
• Contribute to the overall store success by supporting various departments, including the shopfloor, stock management, till operation, and deliveries.
• Collaborate with the team to maintain cleanliness and organization across the restaurant and store areas.

Profil recherché

• Customer-oriented professional with a passion for hospitality and service excellence.
• Adaptable team player ready to work in a fast-paced, multi-functional retail and restaurant environment.
• Strong communication skills with the ability to handle dietary and allergy-related queries accurately.
• Proactive attitude with a willingness to learn new skills across different store departments.

Competences requises

• Customer Service & Hospitality
• Food Safety & Hygiene Standards
• Sales & Upselling Techniques
• Inventory & Stock Control
• Point of Sale (POS) & Cash Handling

Ce que nous offrons

• A diverse working environment with opportunities to gain multi-disciplinary skills (stock, retail, service).
• A supportive team culture focused on professional growth and customer satisfaction.