Retail Team Leader

About the role

Sky is looking for a multi-site Retail Team Leader to join its Retail team in Southampton, Portsmouth, Poole and Fareham. You will lead your teams to give customers a great experience and deliver strong commercial results, with support for your own development. The role covers 40 hours a week, five days out of seven, including weekends and bank holidays.

Key responsibilities

• Maximise the commercial performance of the store, increasing volume and value while driving conversions and ARPU
• Support and challenge your team to meet and exceed targets, giving them the tools to succeed
• Build and develop an inclusive and diverse team while meeting operational performance measures
• Act as a role model for the company values, putting customers and colleagues at the heart of everything you do

Required profile

• Experience in field sales, retail or telecommunications sales at a multi-site leadership level
• Proven track record of coaching and developing teams to deliver against multiple KPIs and products
• Evidence of commercial understanding and profitability impact
• Passion for customer service and evidence of driving NPS metrics
• Excellent communication skills to inspire a team to go above and beyond

What we offer

• Free Sky TV or NOW package, including Sky Sports and Sky Cinema
• Pension package, private healthcare with mental health support and dental insurance
• Discounts on Sky products such as Sky Mobile, Sky Broadband, Sky Glass and Sky Protect
• Sharesave and tech share schemes, plus Sky VIP rewards and experiences