Sales Associate - Foodhall

About the role

Selfridges is hiring a Sales Associate for its Foodhall in London. As part of a team, you create the customer experiences customers expect, act as an expert on all things Selfridges and help customers with their needs. The role is flexible and may involve working across different departments.

Key responsibilities

• Build rapport, share product knowledge and cater to customer needs to create a memorable experience
• Handle sales, refunds and exchanges, offering alternative products or online services when needed
• Maintain retail standards through selling, stock replenishment, rail organisation and hosting
• Take customer feedback constructively to improve service and sales standards
• Manage and oversee departmental stock: unpack deliveries, complete audits and maintain the stock room
• Stay up to date on trends, products and competitors, and follow health, safety and security procedures to prevent stock loss
• Be flexible and ready to take ownership of tasks beyond the original role expectations

Required profile

• Great communicator who engages positively with domestic and international customers
• Well informed, developing product knowledge through trends, competitor awareness and supplier training
• Sales and service expert who takes the initiative to offer extra services
• Reliable and respected colleague
• Problem solver who goes above and beyond for customers