Senior Manager, Customer Success Architects, EMEA

About the role

Atlassian is looking for a Senior Manager, Customer Success Architects, EMEA, based in the UK (remote or office, close to the sales team and clients). The role shapes the future of customer adoption across Atlassian's Cloud Platform, Strategy Collection and AI solutions, and leads a team of Customer Success Architects who help enterprise customers implement and realise value from these offerings.

Key responsibilities

• Manage a team of Customer Success Architects and guide them to deliver value to enterprise customers.
• Develop and execute the global strategy for technical adoption across Cloud Platform, Strategy Collection and AI solutions.
• Identify and launch new programs, methodologies and best practices to drive adoption and value realisation.
• Serve as an executive sponsor for key accounts, building trusted relationships with customer stakeholders.
• Collaborate with Sales, Product, Customer Success and Engineering to deliver integrated customer solutions.
• Oversee technical adoption and implementation projects, improving project governance and standardised management frameworks.
• Bridge the gap between technology and business objectives, and foster a culture of continuous improvement.

Required profile

• 10+ years in customer success, consulting or SaaS implementation, with at least 5 years in a leadership role managing large-scale, billable service portfolios and teams.
• Proven experience leading teams and managing projects in a fast-paced environment.
• Customer-centric mindset with a track record of driving successful technology adoption.
• Ability to influence and engage stakeholders at all levels.

Required skills

• Strong foundation in enterprise SaaS technologies, cloud platforms and technical adoption.
• Demonstrated expertise in enterprise SaaS, cloud platforms and the Atlassian ecosystem, including hands-on Atlassian product knowledge.
• Familiarity with modern development and integration approaches.

What we offer

• Compensation set within a range based on skills, knowledge and experience; the role may also be eligible for benefits, bonuses, commissions and equity.
• Health and wellbeing resources and paid volunteer days.
• Flexible working arrangements, with the option to work from home, in an office or a mix.