Supervisor – Coffee Shop (Costa)
Moto Hospitality · Carlisle
وصف الوظيفة
About the role
As a Supervisor you will act as the right hand to the Store Manager, leading the team to deliver the Costa brand experience at a busy motorway services site. You will be responsible for driving sales, maintaining standards and ensuring an exceptional customer journey.
Key responsibilities
- Lead and motivate the team to achieve high brand standards and customer service levels.
- Drive profit by maximizing sales and controlling costs.
- Process stock counts, orders and manage inventory.
- Partner with the Store Manager to set and achieve team targets.
- Coach team members, provide feedback and identify training needs.
- Handle customer feedback promptly and appropriately.
- Support the team in preparing food and beverages.
Required profile
- Previous experience leading or supervising a team (highly desirable).
- Passion for delivering a memorable customer experience.
- Strong communication skills and confidence in decision‑making.
- Ability to work independently and remain calm under pressure.
Required skills
What we offer
- Annual salary £27,700 plus bonus up to £3,445.
- Up to 60% colleague discount across multiple food and retail brands.
- Enhanced benefits including pension, sick pay, maternity/paternity and life assurance.
- Development opportunities with funded qualifications.
- Flexible working arrangements to support work‑life balance.
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Moto Hospitality
Carlisle
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