TeleSales Advisor – Client Conversion Specialist

About the role

Join Homz UK as a TeleSales Advisor and become the first point of contact for homeowners, developers and trade partners. You will turn inbound enquiries into committed clients and help shape their planning and architectural journeys.

Key responsibilities

• Respond promptly to new enquiries via phone, email and web forms.
• Build instant rapport, understand client needs and qualify them for the appropriate service.
• Convert warm inbound enquiries into paid consultations or service bookings.
• Conduct targeted cold outreach to builders, contractors, estate agents, developers and related professionals.
• Manage a high daily volume of leads, ensuring fast and courteous follow‑up.
• Maintain accurate records and notes in the CRM system.
• Collaborate with planners, architects and the operations team to ensure smooth client onboarding.
• Deliver a polished first‑contact experience that reflects Homz’s consultancy standards.

Required profile

• 3+ years of proven telesales, internal sales or enquiry conversion experience, preferably in consultancy, property or professional services.
• Confident communicator who builds trust quickly and moves conversations forward.
• Demonstrated success in cold outreach and partnership development.
• Strong conversion ability with a proactive, target‑driven mindset.
• Highly organised, excellent at follow‑up and comfortable handling multiple enquiries daily.
• Professional, articulate and able to explain services clearly and persuasively.
• Positive attitude and commitment to delivering an exceptional client experience.
• Experience with HubSpot CRM is highly preferred.

Required skills

• HubSpot CRM

What we offer

• Warm inbound leads plus structured outreach for partnership building.
• High‑impact role with direct influence on business growth.
• Flexible remote working to suit your lifestyle.
• Opportunity to make a meaningful impact on homeowners and developers.
• Join an award‑winning, fast‑growing consultancy leading digital transformation in the planning sector.