Account Manager – SaaS Retail Solutions

About the role

We are looking for an Account Manager to join our fast‑growing SaaS business in Manchester. You will work with ambitious retailers, build long‑term partnerships and help drive international expansion.

Key responsibilities

• Own a portfolio of existing customers and develop trusted relationships.
• Lead onboarding, regular business reviews and strategic planning sessions.
• Identify and pursue upsell and cross‑sell opportunities across the product suite.
• Act as the primary point of contact, coordinating with Customer Success, Support, SEO and Digital Marketing teams.
• Manage account renewals, retention and maintain accurate pipeline and CRM records.
• Present data‑driven insights and recommendations to help customers grow.

Required profile

• 3+ years’ experience in Account Management, Customer Success or SaaS.
• Proven ability to manage both strategic and day‑to‑day client relationships.
• Strong communication and stakeholder‑management skills.
• Commercially minded with a track record of identifying growth opportunities.
• Highly organised with great attention to detail.
• Curious and eager to understand client businesses.
• Comfortable presenting to clients and handling multiple accounts.
• Ambitious and looking to develop within a technology business.

Required skills

What we offer

• Salary up to £40,000 depending on experience plus uncapped commission (average ~£10k).
• Private healthcare.
• Opportunity to work in a collaborative, fast‑growing international SaaS company.