Administrator – Customer Service & Case Management

About the role

We are seeking an Administrator to provide outstanding customer service throughout the personal injury claims process. You will manage cases from initial nomination to obtaining CPR‑compliant medical reports, working closely with solicitors, medical experts and claimants.

Key responsibilities

• Provide accurate nominations to solicitors based on thorough case assessments.
• Instruct accredited medico‑legal experts and coordinate their appointments.
• Liaise with solicitors, medical experts and claimants to ensure efficient case progression.
• Manage medical appointment bookings and communicate details to claimants.
• Handle, transmit and store sensitive medical and legal information securely.
• Obtain, review and check medical reports for CPR compliance.
• Maintain accurate case records and communication logs in the company’s case management system.
• Monitor deadlines, diarise key dates and ensure timely case progression.
• Ensure full compliance with GDPR, data protection legislation and company procedures.

Required profile

• Proactive, enthusiastic and customer‑focused with excellent organisational abilities.
• Strong communication skills, both written and verbal, to build relationships with clients, solicitors and medical professionals.
• Ability to manage multiple cases, appointments and deadlines simultaneously.
• Exceptional attention to detail when handling sensitive information.
• Positive attitude, motivated to learn and develop within a fast‑paced environment.

What we offer

• Casual dress code.
• Company pension scheme.
• Free onsite parking.
• Private healthcare.
• Comprehensive training and ongoing development.
• Long‑term career progression within a growing business.