After Sales Administrator

About the role

We are looking for an After Sales Administrator to join an established, busy team in Watford. The role provides comprehensive support to the sales department, handling post‑sale enquiries and ensuring customer satisfaction. You will work closely with multiple departments, gaining exposure to various aspects of the business. The position offers excellent training, support and clear career progression within a lively environment. You will be part of a company that has been a leader in interiors, kitchens, bathrooms and finishings for many years.

Key responsibilities

• Provide all types of support to the sales team.
• Manage after‑sales enquiries from customers.
• Handle a high volume of after‑sales calls, solving problems and resolving issues.
• Organise quotations, check stock, chase orders and perform related administrative tasks.
• Track order status and follow up with suppliers.
• Maintain accurate records of quotations and customer interactions.
• Collaborate with a super‑busy team and interact with many departments.

Required profile

• Previous administration experience (any form).
• Ability to manage a high volume of after‑sales calls.
• Strong problem‑solving skills.
• Excellent communication and organisational abilities.
• Capability to prioritise tasks effectively.
• Dynamic team player who can also work independently.
• Switched on and proactive.
• Able to work under pressure.