Aftersales Operations & Fleet Support Specialist

About the role

An expanding international automotive organisation is seeking an Aftersales Operations & Fleet Support Specialist to strengthen its aftersales function. You will support a growing regional network, work closely with senior leadership and have the chance to influence performance, reporting and operational standards.

Key responsibilities

• Monitor and analyse aftersales and fleet KPIs such as customer satisfaction, warranty performance, service revenue and parts sales.
• Maintain reporting dashboards and ensure the accuracy of operational data.
• Produce regular performance reports to aid decision‑making.
• Coordinate regional and national aftersales meetings, managing agendas, actions and follow‑ups.
• Provide analytical and administrative support to senior leadership.
• Identify inefficiencies and contribute to operational improvement initiatives.
• Collaborate with internal teams and external partners to uphold strong service standards.

Required profile

• Minimum 3 years’ experience in automotive aftersales, fleet operations or a data‑driven automotive role.
• Strong understanding of aftersales KPIs and performance metrics.
• Highly organised, detail‑oriented and proactive.
• Excellent communication skills with the ability to engage stakeholders at all levels.

Required skills

• Advanced Excel
• Power BI (advantageous)

What we offer

• Competitive base salary plus performance‑related bonus.
• Company vehicle or car allowance.
• Comprehensive health and life insurance.
• Clear progression within a fast‑growing international business.
• Exposure to a high‑growth, evolving automotive environment.