Assistant Front Office Manager

About the role

The Hoxton, Southwark is looking for an Assistant Front Office Manager to join its team. The hotel has 192 rooms, a ground-floor restaurant, bar and terrace, The Apartment (a meeting and events space with a rooftop restaurant and bar) and a six-floor coworking space. The role leads and inspires the reception team to deliver a memorable, effortless guest experience.

Key responsibilities

• Run the day-to-day Front Office and coach and develop the receptionists so they feel empowered and confident serving guests.
• Support the Duty Managers and work with the Hoxton teams on selling strategies and maximum occupancy.
• Deputise for the Front Office Manager on Head of Department tasks, especially during their absence.
• Ensure the right rates are used, manage overbooking levels and keep the house full and happy.
• Keep operations smooth and look sharp, solving problems quickly, and handle compliance, departmental budgeting and relationships with other heads of department.

Required profile

• A strong ability to provide a great, memorable guest experience, whether for a guest or a visitor.
• Experience in hospitality, preferably as a Duty Manager or Assistant Front Office Manager, is an advantage but not required.
• Passion for team development and proven experience coaching and developing a team.
• Experience handling different types of requests successfully.
• Positive attitude, teamwork and willingness to try new things.

Required skills

• Familiarity with Opera or a similar front desk operating system is a big advantage.
• Understanding of GDS is also a big advantage.

What we offer

• Competitive salary, 28 days holiday including bank holidays, pension, discretionary bonus scheme and life insurance.
• Health cash plan, confidential support hotline and mental health first aiders.
• Retail and hospitality perks, free night and meal for two on joining, free night every year and extra rewards at milestones.
• Progression within a global family of brands, training and development, charity volunteering time off, enhanced family leave and regular team events.