Senior Night Concierge

About the role

A luxury residential development in Canary Wharf, East London, is looking for a Senior Night Concierge. The concierge is the first point of contact for residents, visitors and contractors and must be professional in manner and appearance at all times, offering a positive, solution-oriented service. The post is permanent, with 4 days on and 4 days off between 19:00 and 07:00.

Key responsibilities

• Lead and guide the concierge and security team, promoting best practice, consistent service and adherence to company policies and procedures.
• Deliver a professional, discreet and welcoming front-of-house experience to residents, visitors, contractors and stakeholders.
• Manage challenging situations, complaints, emergencies and sensitive resident matters with sound judgement and discretion.
• Oversee secure handling of parcels, deliveries, keys and resident assets, with accurate logging and auditing.
• Monitor resident requests, complaints and lease compliance, liaising with the Building Manager, Managing Agents and service partners.
• Carry out end-of-shift audits (parcel, key and access control reconciliations) and scheduled compliance inspections such as fire alarm, lift alarm and emergency lighting checks.
• Lead the concierge response during incidents and support safe evacuation procedures.
• Produce detailed shift handover reports and conduct security patrols, escalating issues appropriately.
• Build strong relationships with residents, contractors, managing agents and external providers, and continuously improve the resident experience.

Required profile

• At least 2 years' residential concierge experience at a luxury establishment in a supervisory role.
• Exceptional customer service skills, attention to detail and outstanding written and verbal communication.
• Enthusiastic, proactive and able to build trusting relationships with residents, colleagues and others.
• Smart and tidy at all times, complying with company dress code, email, telephone and internet policies, and health and safety requirements.

What we offer

• Salary of up to £34,594 per annum, or £15.84 per hour.
• Shift pattern of 4 days on, 4 days off (19:00-07:00).