Assistant Resident Services Manager

About the role

We are seeking an Assistant Resident Services Manager to support the day‑to‑day operations of a Build‑to‑Rent site in Birmingham. Working closely with the Resident Services Manager, you will help ensure a smooth resident experience and maintain high standards across the site.

Key responsibilities

• Lead and manage the Resident Services Associates team, handling rota planning, training and mentoring.
• Handle resident enquiries, complaints and escalations, and oversee move‑in and move‑out processes.
• Support void management, property inspections, contractor liaison and works order raising.
• Drive resident engagement through events, NPS surveys and community initiatives.
• Contribute to operational reporting and represent the RSM in meetings when required.
• Ensure health and safety compliance and maintain communal areas to a high standard.

Required profile

• Previous experience in property management, ideally within a residential or Build‑to‑Rent environment.
• Demonstrated team management experience with strong leadership abilities.
• Excellent written and verbal communication skills.
• Passion for customer service and ability to handle complaints professionally.
• Track record of meeting KPI and performance targets.

Required skills

• Strong communication and interpersonal skills.
• Leadership and team development capabilities.
• Ability to manage multiple operational tasks and priorities.