Baggage Tracing Agent

About the role

The Baggage Tracing Agent supports airport operations by managing disrupted passenger cases, tracking unaccompanied hold baggage, and handling found or unclaimed property. The role works closely with duty managers, baggage handlers, courier services, and customs officials to ensure timely resolution of baggage issues.

Key responsibilities

• Create AHL/DPR files for disrupted passengers and perform follow‑up tracing.
• Maintain regular contact with affected passengers and monitor action files.
• Answer telephone queries and process documentation for rush (unaccompanied) baggage.
• Communicate rush‑baggage volumes to operations and coordinate delivery to aircraft.
• Register, store, and hand over found property to Customs and Excise.
• Liaise daily with baggage handlers and courier companies for prompt delivery of rush and found baggage.
• Assist in meeting arriving flight schedules and comply with health, safety, security, and airline/CAA procedures.
• Perform any additional tasks assigned by the Duty Manager.

Required profile

• Ability to work under pressure and adapt to a changing environment.
• Excellent organisational, interpersonal and communication abilities.
• Strong administration and reporting skills.
• Flexible roster availability, including early and late shifts.

Required skills

• Worldtracer experience (desirable).
• Proficiency with MS Office.

What we offer

• Dynamic airport environment with opportunities to develop logistics expertise.
• Shift‑based schedule providing varied working hours.