Business Analyst

About the role

Phoenix is seeking a Business Analyst to join its Systems Development team. The role bridges business stakeholders and technical delivery teams, focusing on gathering, analysing and documenting requirements for internal systems and customer‑facing platforms.

Key responsibilities

• Act as a bridge between business stakeholders, management and software delivery teams.
• Collaborate with product stakeholders to develop and maintain product roadmaps.
• Gather and analyse requirements through workshops, interviews, surveys and observation.
• Identify issues in current processes and systems, recommending improvements and solutions.
• Create functional specifications, user stories, workflows and process maps.
• Ensure requirements are clearly defined, documented and signed off by stakeholders.
• Serve as the single point of truth for queries related to product story implementation.
• Communicate progress and delivery updates to stakeholders.
• Work with internal and external suppliers to secure resources for delivery.
• Support rollout of new systems and processes through documentation, demos and stakeholder engagement.
• Participate in Agile ceremonies such as daily stand‑ups.
• Take ownership of assigned tasks and contribute to continuous improvement initiatives.

Required profile

• Excellent written and verbal communication skills, able to engage stakeholders at all levels.
• Strong analytical and problem‑solving abilities with a structured approach to documentation and process mapping.
• High attention to detail and strong organisational and time‑management skills.
• Ability to translate technical concepts into clear, accessible language.
• Proactive, collaborative mindset with the ability to work independently when required.
• Adaptable and resilient in a fast‑paced environment.
• Commercial awareness with a focus on improving efficiency and outcomes.
• 2‑3 years of experience as a Business Analyst or in a similar role.
• Experience working within Agile or other SDLC methodologies.
• Strong stakeholder management experience.

Required skills