Business Support Administrator – Day Services

About the role

We are looking for an experienced Business Support Administrator to join the Day Services team at John Billam Resource Centre in Harrow. The role is fully site‑based and provides essential administrative assistance to a busy adult social‑care service. You will work Monday‑Friday, supporting staff, service users and external partners.

Key responsibilities

• Provide comprehensive administrative support to the Day Services team.
• Manage telephone and email enquiries professionally.
• Maintain accurate records, databases and filing systems.
• Coordinate appointments, meetings and service activities.
• Process referrals, documentation and service‑user information.
• Assist with reporting, data entry and general office administration.
• Liaise with service users, families, care professionals and external agencies.
• Ensure confidentiality and compliance with data‑protection requirements.

Required profile

• Previous administrative experience in a social‑care setting (e.g., care home, day service, supported living).
• Strong organisational and time‑management abilities.
• Excellent communication and customer‑service skills.
• Ability to handle a varied workload and work effectively within a team.
• Understanding of confidentiality and handling sensitive information.

Required skills

• Microsoft Word
• Microsoft Excel
• Microsoft Outlook

What we offer

• Competitive pay of £18.65 per hour.
• Regular Monday‑to‑Friday hours (8:30 am‑4:30 pm).
• Opportunity to support a frontline social‑care service.
• Friendly and supportive working environment.