Service Administration Officer – Health & Social Care

About the role

Join Creative Support Ltd as a Service Administration Officer, providing essential administrative and operational support to a portfolio of Extra Care and Supported Living services across Brent, Harrow and Bromley. Based at Klute Apartments in Harrow, you will work closely with the Area Manager and service teams to ensure high‑quality care delivery.

Key responsibilities

• Maintain client and staff files in line with CQC standards.
• Assist Registered Managers with documentation for CQC and Local Authority inspections.
• Take accurate minutes at meetings, HR investigations and disciplinary hearings.
• Support internal audits, spot checks and the setup of local training facilities.
• Participate in client activities when required and travel between service sites.

Required profile

• Highly motivated, organised and proactive with excellent attention to detail.
• Strong verbal and written English communication skills.
• Interest in the not‑for‑profit health and social care sector.
• Ability to multitask, meet competing deadlines and work both independently and as part of a team.

Required skills

• Proficiency in Microsoft Word.
• Proficiency in Microsoft Excel.
• Proficiency in Microsoft Outlook.

What we offer

• Supportive, visible management and a collaborative team environment.
• Opportunity to gain valuable experience in health and social care.
• Commitment to diversity, equal opportunities and professional development.