This job is no longer available
This job expired on 27/09/2026. It no longer accepts applications.
Case Officer – Regulatory Complaints Management
Office Angels · Manchester
Job description
About the role
This is a full‑time temporary position based in Manchester City Centre, supporting a regulatory body by handling public complaints. The role is hybrid, requiring three days in the office and two days remote, with mandatory on‑site training.
Key responsibilities
- Process complaints and recommend appropriate actions.
- Draft and send responses to complainants.
- Escalate issues when necessary.
- Collaborate with regional teams to ensure timely resolution.
- Provide high‑quality email correspondence and service.
- Quality‑check own and colleagues' work.
- Maintain and update the in‑house database.
- Manage an individual caseload of complaints.
Required profile
- Excellent verbal and written English.
- Previous administration experience in a busy environment.
- Proficiency with databases and standard IT applications.
- Ability to work independently and at pace.
- Strong organisational skills and adherence to strict procedures.
- Basic understanding of safeguarding (desirable).
Required skills
- Excel
- Word
- Outlook
- Microsoft Teams
What we offer
- Competitive hourly rate of £16.21.
- Hybrid working model with weekly pay.
Questions fréquentes
Why are you reporting this job?
Explore further
Salaries, guides and searches in the United Kingdom.
Salaries by job title
A question about this job?
Ask it here: you will get the full job summary by e-mail, right away.
Boost your chances
Upload your CV — we will match you with relevant openings.
Analyzing your CV...
Office Angels
Manchester
Related job offers
-
Executive Personal Assistant
Michael Page Manchester -
Front of House Receptionist – Premium Commercial Building
LAH Property Marketing Manchester -
Receptionist Office Coordinator
Rathbones Manchester -
Customer Service Adviser – Poole
Bond Williams Poole -
Temporary Receptionist – London
Office Angels London