Customer Service Adviser – Poole

About the role

We are partnering with a leading specialist engineering business to find a Customer Service Adviser for their small, friendly team in Poole. The role is office‑based and combines customer service, order processing, invoicing and general administration.

Key responsibilities

• Manage the customer service inbox, processing orders, quotes and customer queries
• Handle incoming calls and provide a high standard of customer service
• Build strong customer relationships and resolve issues promptly
• Process invoices, credit notes and daily EDI invoice uploads
• Assist with credit control during quieter periods
• Support the wider team with general administration and other tasks as required

Required profile

• Previous customer service or administration experience
• Excellent attention to detail and accuracy
• Confident working with numbers, invoices and financial information
• Versatile and happy to get involved across different areas of a small team
• Strong communication and relationship‑building skills
• Organised, reliable and able to manage competing priorities

What we offer

• Competitive salary of £30,000 per year
• 25 days holiday plus Bank Holidays, increasing with length of service
• 7% employer pension contribution and 11% employee contribution
• Death in Service benefit
• Office‑based role with a friendly, close‑knit team and early finish on Fridays