Client Service Executive

About the role

The Client Service Executive will support the delivery of client services for WTW’s GB Retail business, helping to embed practical technology improvements across daily operations. You will work closely with account teams, internal stakeholders and AI specialists to enhance efficiency and client experience.

Key responsibilities

• Support renewal activity and placement coordination.
• Collaborate with account teams and internal stakeholders to deliver client‑service initiatives.
• Manage day‑to‑day client servicing queries.
• Maintain documentation, process tracking and follow‑up activities.
• Develop a solid understanding of WTW processes, systems and governance.
• Work with a team through renewal cycles to build operational credibility.
• Identify and implement opportunities to improve efficiency, consistency and colleague experience.
• Identify AI use cases linked to real business challenges.
• Support adoption of AI tools and develop guidance for day‑to‑day use.
• Deliver training, demonstrations and socialisation sessions on AI tools.
• Gather feedback, refine tools and track benefits such as adoption rates and time savings.

Required profile

• Commercial insurance broking or client‑service experience.
• Strong understanding of renewal and client‑servicing processes.
• Ability to work credibly with client‑facing teams.
• Strong stakeholder‑management and communication skills.
• Proven track record of AI enablement, digital tools and business improvement.
• Experience supporting AI or digital adoption initiatives.
• Ability to translate business problems into practical requirements.
• Organised, proactive and comfortable handling multiple priorities.

Required skills