Contract Support Retail

About the role

As the first point of contact for both external and internal clients, you will support the Service Delivery Team by processing new and existing work orders through our internal CAFM system. Based in our Central Bristol head office, you will manage accounts and contracts, ensuring accurate scheduling and delivery of maintenance work.

Key responsibilities

• Record, allocate and process work orders in line with company procedures and client SLAs using the CAFM system and client portals.
• Respond to enquiries from clients, account managers and engineers within set timescales.
• Maintain diary management and prioritize tasks assigned by the Team Leader and Head of Service Delivery.
• Assign work to appropriate engineers or subcontractors based on skill set and location, and monitor progress.
• Raise purchase orders for subcontracted work, obtain weekly updates and transfer information to both CAFM and client portals.

Required profile

• Customer‑focused attitude with strong problem‑solving skills.
• Excellent attention to detail and ability to work at pace.
• Organisational skills to multitask, prioritise and meet deadlines.
• Professional written and verbal communication style.
• Collaborative approach to contribute to team success.

Required skills

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Experience using a CAFM (Computer Aided Facility Management) system.