Customer Advisor – Retail Store

About the role

Join Boots as a Customer Advisor and become the friendly face that helps shoppers enjoy a seamless in‑store experience. Whether you are starting your first job or looking for a fresh challenge in retail, this role offers a solid foundation for a career in customer service.

Key responsibilities

• Assist customers at the tills, on the shop floor and in the back‑room, providing knowledgeable advice on products.
• Promote in‑store offers and schemes, ensuring customers receive accurate information.
• Maintain a tidy, well‑stocked shop floor and keep the store presentable.
• Collaborate with team members to deliver a consistent, high‑quality shopping experience.
• Participate in award‑winning training accredited by the Institute of Customer Service.

Required profile

• Enthusiastic about working in a fast‑paced, varied environment.
• Strong communication and listening skills.
• Team‑oriented with a collaborative mindset.
• Attention to detail and a belief that small actions create big customer impact.
• Willingness to represent the Boots brand positively.

Required skills

• None specified – full training provided.

What we offer

• Hourly pay ranging from £13.02 to £15.10, increasing after six months.
• Boots Retirement Savings Plan and discretionary annual bonus.
• Generous employee discounts and flexible benefits scheme.
• Enhanced maternity/paternity/adoption leave pay and support.
• 24/7 free counselling via TELUS Health Employee Assistance Programme.