Customer Service Advisor – Birmingham City Centre

About the role

Join a world‑renowned financial services brand as a Customer Service Advisor in Birmingham City Centre. You will be the first point of contact for customers, delivering professional support and ensuring a positive experience on every interaction.

Key responsibilities

• Handle inbound customer enquiries related to accounts and services.
• Provide accurate information, resolve issues and follow up as needed.
• Build rapport with customers and take ownership of each case.
• Maintain detailed records of interactions in the company’s systems.
• Adhere to shift schedules, covering early and late hours within the 8 am‑8 pm window.

Required profile

• Excellent verbal and written communication skills.
• Previous experience in customer‑facing roles such as retail, hospitality, contact‑centre or banking.
• Professional, reliable, punctual and able to work under pressure.
• Positive attitude with a strong work ethic.

Required skills

• Clear and courteous communication.
• Ability to remain calm and solution‑focused.

What we offer

• £13.00 per hour plus holiday pay.
• 12‑month fixed‑term contract.
• Full‑time role with rotating shift patterns (Monday‑Friday).
• Training and development opportunities within a leading financial services organisation.