Customer Service Advisor – Contact Centre (Hybrid)

About the role

Join Santander Consumer Finance's busy Contact Centre in Redhill as a Customer Service Advisor. This hybrid position starts with full‑time office attendance for six months before transitioning to a mixed on‑site/remote model. You will be the voice of the brand, delivering exceptional support across phone, live chat and email.

Key responsibilities

• Handle a high volume of inbound calls, live‑chat sessions and email enquiries.
• Resolve customer queries on the first contact whenever possible.
• Investigate complex issues, raise them with relevant teams and escalate when required.
• Maintain service standards and meet agreed SLA turnaround times.
• Collaborate closely with other departments to advocate for customers.
• Provide empathetic, personalised solutions based on customers' circumstances.
• Assist customers using digital channels on their own devices.

Required profile

• Strong customer‑obsessed mindset with a collaborative approach.
• Self‑motivated, upbeat and able to meet performance targets.
• Excellent communication skills and ability to work effectively in a team.
• High accuracy while working under tight timeframes.

Required skills

What we offer

• Competitive salary of £27,138 per annum.
• 25 days holiday plus bank holidays.
• Annual performance‑based bonus.
• £500 flexible benefit allowance.
• Generous pension contributions.
• Opportunities for career development and training.