Customer Service Executive – Birmingham

About the role

We are seeking a Customer Service Executive to join our Birmingham office. You will be the first point of contact for a diverse range of customers, handling enquiries and resolving issues with professionalism and empathy.

Key responsibilities

• Answer inbound calls from existing customers and take ownership of their queries.
• Resolve issues at first contact where possible and escalate when necessary.
• Build rapport quickly, often with vulnerable customers, using a range of engagement techniques.
• Maintain accurate records of interactions in our systems.
• Provide advice in line with industry regulations.

Required profile

• Previous experience in a customer‑service or call‑centre environment.
• Strong verbal communication and listening abilities.
• Professional, friendly attitude and ability to adapt to change.
• Comfortable working in a fast‑paced setting with shift patterns between 08:00‑19:00, Monday‑Friday and occasional Saturdays.

Required skills

• CRM (experience desirable).
• IT literacy.

What we offer

• Starting salary £26,500 with £1,000 annual increase up to £30,500.
• Comprehensive blended training programme.
• Generous pension contribution and holiday entitlement that grows with service.
• Modern office minutes from Birmingham International station, free onsite parking, breakfast and drinks.
• Discounted gym membership.