Customer Services Advisor
SNG (Sovereign Network Group) · Basingstoke
Job description
About the role
Our Customer Service Advisors are the first point of contact for around 140,000 customers, handling queries and providing support across a range of issues.
Key responsibilities
- Own and resolve customer queries, often related to home repairs.
- Work on a rota between 8:00 am and 6:00 pm, Monday to Friday.
- Use multiple internal systems while speaking with customers.
Required profile
- Strong customer service skills with the ability to actively listen.
- Resilience to handle complex and difficult calls.
- Good computer literacy and ability to learn multiple systems.
- Empathy and a passion for helping people.
- Effective communication and teamwork across the business.
What we offer
- Starting salary of £25,936 per year.
- Progression programme with additional responsibility, training and salary increases.
- Hybrid working after an initial six‑month office period.
- Free tea and coffee and a subsidised café in a light, spacious office.
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Published 2 days ago
Expires 11 hours from now
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SNG (Sovereign Network Group)
Basingstoke