Customer Support Advisor - Junior

A propos du poste

Are you passionate about helping others and looking to kickstart your career in a dynamic, fast-paced environment? Join our growing team in Newcastle Upon Tyne, where you will become the face of our brand and a key player in delivering exceptional customer experiences.

Missions principales

• Act as the primary point of contact, engaging in diverse conversations to understand and meet customer needs.
• Diagnose and resolve a wide variety of technical issues and customer inquiries efficiently.
• Manage billing processes, including handling payments and resolving complex billing queries.
• Guide customers through product features and functionalities to enhance their user experience.
• Identify and act upon upselling and cross-selling opportunities to drive business growth.
• Maintain high standards of service to ensure customer satisfaction and loyalty.

Profil recherché

• A proactive team player with a dynamic and positive attitude.
• Strong communication skills with the ability to build rapport quickly.
• A natural problem-solver who enjoys tackling new challenges every day.
• Tech-savvy individuals who are comfortable navigating multiple digital tools.
• Customer-centric mindset with a focus on delivering excellence.

Competences requises

• Excellent verbal and written communication skills.
• Technical troubleshooting and problem-solving abilities.
• Proficiency in digital tools and customer management software.
• Basic financial literacy for billing and payment processing.
• Sales aptitude and ability to identify customer needs.

Ce que nous offrons

• Comprehensive training program to ensure your success from day one.
• Access to cutting-edge technologies and continuous professional support.
• Clear pathways for career growth and personal development opportunities.
• A vibrant and energetic working environment.