Day Concierge - Residential Development, Docklands

About the role

A modern residential development in East London (Docklands) is looking for a professional, friendly and customer-focused Day Concierge. As the first point of contact within the building, you will help ensure its smooth day-to-day running while providing a high standard of service to residents, guests, contractors and visitors. The role is permanent, with shifts from Thursday to Sunday, 8:00am to 8:00pm (12-hour shifts including a 1-hour unpaid lunch break), advertised at up to £22,000 per annum.

Key responsibilities

• Welcome and greet residents, guests and visitors professionally.
• Answer resident and visitor enquiries in person and by telephone.
• Maintain building security by monitoring CCTV, controlling access and supporting parking operations.
• Patrol the development regularly and report maintenance issues, faults or security concerns.
• Liaise with contractors, suppliers and maintenance teams on building works.
• Record health and safety concerns, security incidents, complaints and accidents.
• Manage the issuing and return of keys, keeping accurate records.
• Receive, organise and hand over deliveries, parcels and registered mail, notifying residents when ready.
• Keep the reception and concierge area clean and tidy, and follow building policies.

Required profile

• Previous experience in a concierge, front-of-house, residential or hospitality role.
• Strong background in customer service, with excellent communication and interpersonal skills.
• Experience coordinating contractors, suppliers and building maintenance.
• Proactive, reliable and organised, able to work independently and as part of a team.

Required skills

• Good understanding of fire safety, health and safety and building security procedures.
• Ability to handle confidential information discreetly.

What we offer

• Life insurance cover.
• Gym membership contribution.
• 4% pension scheme.
• Access to accredited training courses.