Weekend Concierge – Friday to Sunday

About the role

A modern residential development in Marble Arch, Central London is looking for a professional, customer-focused concierge to work Friday to Sunday, 8:00am to 8:00pm. As the first point of contact within the development, the concierge supports residents, guests, contractors and visitors and helps ensure they receive the highest standard of support in their home environment. The position is permanent.

Key responsibilities

• Meet and greet residents, guests and visitors and respond to enquiries professionally in person and by telephone
• Assist residents and visitors with requests and support
• Maintain the security of the building and residents, including monitoring CCTV and supporting the operation of parking facilities
• Provide a courteous service to residents, contractors, suppliers and members of the public
• Conduct regular patrols, report faults and security concerns, and manage security, health and safety issues, incidents and complaints
• Issue keys only to authorised personnel and keep accurate records of key sign-in and sign-out
• Manage deliveries, parcels and registered mail, make sure they are signed for by residents and notify them promptly of available deliveries

Required profile

• Previous experience in high-end residential developments or the hospitality sector
• Strong background in customer service
• Experience coordinating contractors and overseeing building works in a busy development
• Ability to handle confidential information with discretion

Required skills

• Knowledge of general fire safety, health and safety and security procedures
• Customer service and communication

What we offer

• Salary of up to £26,500 per annum depending on experience
• Life insurance cover
• Gym membership contribution
• 4% pension scheme
• Access to accredited training courses