Digital Service Desk Technician

About the role

We are expanding our Digital Service Desk following the successful go‑live of a new Trust‑wide Electronic Patient Record system. As a Digital Service Desk Technician you will be the first point of contact for all digital‑related issues, requests and queries from our workforce and support services.

Key responsibilities

• Be the initial contact for digital incidents, requests and queries from staff and support services.
• Accurately record, triage and log incidents using the Trust’s Service Desk system.
• Monitor open tickets against agreed Service Level Agreements and follow up with support teams as needed.
• Communicate ticket status to users, managing expectations and providing updates.
• Carry out basic troubleshooting and deliver first‑time fixes where possible.

Required profile

• Passion for delivering excellent customer service.
• Ability to work on‑site during the Service Desk operating hours (7 am‑10 pm, 7 days a week).
• Strong communication and organisational abilities.

Required skills

• Experience using a ticketing system to log and track incidents.
• Basic troubleshooting of digital devices and applications.

What we offer

• Opportunity to work within the largest NHS specialist services provider in the UK.
• Clear development pathways and a supportive, inclusive culture.
• Exposure to a large, modern digital health environment serving over 1 million patients annually.