Employee Benefits Client Support Manager

About the role

We are expanding our team and need a Client Support Manager to act as the primary point of contact for employers on their employee benefits. You will work closely with clients, their employees, our technology platform and benefits providers to ensure smooth administration and high‑quality service.

Key responsibilities

• Serve as the main contact for employers, providing guidance and responding to employee enquiries on benefits.
• Manage administrative updates with providers, including new joiners, leavers, employee changes and annual renewals.
• Maintain accurate employee records on benefits platforms, oversee enrolment processes and produce monthly payroll reports.
• Support the Client Director in nurturing client relationships and delivering service excellence.
• Handle multiple client accounts, prioritising tasks to meet strict deadlines such as payroll reporting and renewal cycles.
• Collaborate with the technology team to keep benefits platforms up‑to‑date.
• Contribute to the development of internal best practices to improve operational efficiency.

Required profile

• Detail‑oriented individual with a strong commitment to client support.
• Team player eager to learn about larger client accounts and deepen industry knowledge.
• Good education (A‑level or equivalent) or relevant industry experience.
• Ability to work under pressure and meet agreed timescales.

Required skills

• Microsoft Excel
• Microsoft PowerPoint
• Microsoft Word