Head of Communications and Channels

About the role

We are seeking a senior leader to shape and deliver communications, content and channel strategies for a large public sector organisation in London. The role will oversee multi‑channel communications, media relations, digital engagement and internal communications to ensure clear, engaging messaging that supports organisational priorities and enhances reputation.

Key responsibilities

• Develop and implement communications and channel strategies across digital, print, internal and external platforms.
• Oversee content planning, publication and audience engagement across all channels.
• Drive innovative storytelling and audience‑focused communications to build trust and engagement.
• Provide strategic communications advice to senior leadership, elected members and key stakeholders.
• Lead media relations, balancing reactive communications with proactive reputation‑building opportunities.
• Manage social media strategy, governance and performance across multiple platforms.
• Support crisis communications and stakeholder engagement during high‑profile issues.
• Develop communications frameworks, standards and governance processes.
• Manage communications budgets and ensure value for money.
• Lead, develop and motivate a multidisciplinary communications team.
• Use audience insight, data and performance reporting to improve effectiveness and support decision‑making.
• Build and maintain relationships with media contacts, partner organisations and internal stakeholders.

Required profile

• Significant senior‑level experience in communications, public affairs, marketing or corporate communications within the public sector.
• Proven track record of developing and delivering strategic communications programmes across multiple channels.
• Strong understanding of reputation management, audience engagement and brand strategy.
• Experience leading media relations, digital communications, campaigns and internal communications.
• Demonstrated ability to use audience insight, data and analytics to inform strategy.
• Experience managing high‑performing communications teams in complex stakeholder environments.
• Strong crisis communications and issues management experience.
• Excellent stakeholder management and influencing skills.
• Outstanding written and verbal communication abilities.
• Experience managing budgets, suppliers and external partners.

Required skills

• None explicitly listed.