Helpdesk Administrator – Customer Service

About the role

Office Angels are recruiting for a customer‑focused Help Desk Administrator to join a busy and fast‑paced service team based in Dartford. This is an excellent opportunity for an individual with strong customer service and coordination experience who is seeking a more measured and supportive working environment.

Key responsibilities

• Answer incoming calls and emails in a professional and timely manner.
• Assess, prioritise, and log service requests, breakdowns, and emergency callouts.
• Coordinate engineer attendance based on priority, location, and availability.
• Provide customers with updates and ensure enquiries are followed through to resolution.
• Monitor and manage shared inboxes and customer enquiries.
• Accurately maintain records using internal systems and databases.

Required profile

• Previous experience within a customer service, helpdesk, call centre, service coordinator, or similar role.
• Excellent communication skills with a professional and confident telephone manner.
• Strong organisational skills with the ability to manage multiple priorities.
• Calm and composed under pressure, particularly when handling urgent situations.
• Proficient in using CRM systems, databases, and Microsoft Office applications.
• Strong attention to detail and problem‑solving skills.

Required skills

• CRM systems
• Databases
• Microsoft Office applications

What we offer

• Competitive salary package.
• Ongoing development opportunities.
• Supportive and friendly working environment.
• Opportunity to join a well‑established and growing organisation.