Hire & Service Desk Coordinator

About the role

The Hire & Service Desk Coordinator will be the hub of our client’s hire desk operations in Basildon. You will ensure equipment is hired out efficiently while delivering a high standard of customer service.

Key responsibilities

• Coordinate hire bookings and respond to enquiries via phone and email.
• Schedule deliveries and collections of equipment, working closely with transport and operations teams.
• Process invoices and quotes accurately and promptly.
• Monitor active hires, extensions, off‑hires and equipment returns.
• Liaise with customers, drivers, engineers and depot staff to guarantee a smooth hire process.
• Resolve customer queries and handle ad‑hoc duties as required.

Required profile

• Previous experience in a scheduling or equipment‑hire role.
• Strong organisational skills and attention to detail.
• Excellent verbal and written communication abilities.
• Customer‑focused mindset with the ability to manage multiple tasks.

Required skills

What we offer

• Competitive salary range of £28,000‑£35,000 per year.
• Full‑time, Monday‑Friday position.
• Opportunity to work within a supportive team environment.