Intermediate/Multi Track File Handler – Claims Management

About the role

Keoghs' Retail Team is seeking to recruit an Intermediate / Multi Track File Handler to manage a caseload of non‑delegated Intermediate / Multi Track Employers' Liability (EL) and Public Liability (PL) claims. This varied and rewarding role offers an excellent opportunity to join Keoghs' thriving Corporate Sector Risk Practice, working with a range of high‑profile retail clients.

Key responsibilities

• Manage a mixed caseload of EL and PL claims, typically valued between £25,000 and £100,000.
• Assess liability, causation and quantum and provide commercially focused advice to clients.
• Develop and implement case strategies, gather evidence and draft legal documentation such as defences and witness statements.
• Attend court hearings, trials and settlement conferences, either in person or remotely.
• Supervise, mentor and coach junior team members in line with Keoghs' competency frameworks.
• Maintain accurate chargeable hours, work‑in‑progress and client management information.

Required profile

• Proven experience handling Intermediate or Multi Track EL and PL claims.
• Previous experience supervising or supporting colleagues in a legal environment.
• Strong communication, negotiation and analytical skills.
• Ability to manage competing priorities, meet deadlines and work under pressure.
• Self‑motivated, detail‑oriented and capable of making confident decisions.

Required skills

• Proficient use of case management systems.
• Advanced Microsoft Office skills.

What we offer

• Davies Incentive Plan and 25 days holiday (increase with service, plus buy/sell days).
• Private medical insurance (Bupa), health care cash plan and 24/7 online GP.
• Death in service, critical illness cover, income protection and pension contributions (5% employee, 3% employer).
• Employee resource groups, volunteering programme and various lifestyle schemes (Cycle to Work, Tech Scheme, Season Ticket Loan, Gym Flex, discounts).