IT Service Desk Agent

About the role

Join Lookers' IT team as a Service Desk Agent, providing first‑line technical support to a busy automotive retail environment. This remote‑focused position offers occasional travel to dealerships and is ideal for candidates seeking their first IT role or experienced agents looking for a new challenge.

Key responsibilities

• Log, triage and resolve incidents in line with SLA and KPI targets.
• Deliver a seamless customer experience, ensuring expectations are consistently exceeded.
• Collaborate with the wider IT team to share knowledge and improve processes.
• Maintain accurate documentation of incidents and resolutions.

Required profile

• Demonstrable experience working in a fast‑paced environment.
• Strong passion for delivering exceptional customer service.
• Ability to work independently while contributing to a collaborative team.

Required skills

• Microsoft 365
• Microsoft Entra
• Active Directory

What we offer

• Competitive salary £26,000‑£27,000 per year.
• Generous annual leave that increases with service length.
• Enhanced family leave, health & wellbeing benefits, and discounted tech purchases.
• Opportunities for learning, development and career progression within a leading automotive retailer.