IT Support Administrator

About the role

The IT Support Administrator will provide first‑line technical assistance to internal teams, ensuring smooth and efficient operations across the organisation. This full‑time, onsite role is based in Redditch and reports to the Technology department.

Key responsibilities

• Provide first‑line IT support to internal teams and resolve technical issues promptly.
• Maintain and monitor IT systems to ensure optimal performance and minimal downtime.
• Assist with the installation and configuration of hardware and software.
• Ensure data security and support regular system backups.
• Collaborate with the Technology department to implement system upgrades and improvements.
• Document IT processes and deliver training to staff as required.
• Manage and respond to IT support tickets within agreed timeframes.
• Communicate effectively with team members and stakeholders to resolve IT concerns.

Required profile

• Proven experience providing IT support within an organisation.
• Strong understanding of hardware, software, and network systems.
• Knowledge of data security protocols and best practices.
• Excellent problem‑solving and troubleshooting abilities.
• Ability to work independently and as part of a team.
• Strong communication and interpersonal skills.
• Can commute to Redditch Monday to Friday.

Required skills

• Hardware
• Software
• Network systems
• Data security protocols

What we offer

• Negotiable salary up to £35,000 per year.
• Free parking.
• 25 days annual leave plus bank holidays and a birthday day off.
• Christmas shutdown.
• Daytime working hours.
• Discretionary annual bonus up to 15% based on company performance.