Lettings Coordinator

About the role

We are looking for a Lettings Coordinator to join our residential lettings and property management team in South West London. This fast‑paced, varied role supports property managers and serves as the administrative heartbeat of the office.

Key responsibilities

• Assist with maintenance coordination, liaise with contractors, arrange quotes and keep landlords informed.
• Process tenancy paperwork, manage check‑ins/check‑outs, send utility letters and handle service charges for block management.
• Organise property photos, floor plans and EPCs; create brochures, update window cards and arrange local canvassing.
• Answer incoming calls, respond to landlord and tenant enquiries and occasionally conduct property viewings.
• Maintain accurate files, collate team statistics and use property databases such as Reapit.

Required profile

• 1–2 years of administrative or coordination experience in residential lettings or property management.
• Strong IT skills with MS Word, Excel and Outlook; experience with property software (Reapit a plus).
• Excellent customer service with a professional telephone manner and strong written English.
• Proactive, collaborative and able to work under pressure while staying organised.

Required skills

• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Reapit (property software)

What we offer

• Salary up to £30,000 per year
• Flexible start/finish times
• Annual leave purchase scheme
• Health care plan
• Cycle to Work scheme