New Claims Advisor

About the role

AX UK is seeking a motivated, customer‑focused individual to join its New Claims team in Birmingham. You will be the first point of contact for customers involved in non‑fault accidents, converting enquiries into active claims while delivering empathetic, efficient service.

Key responsibilities

• Answer incoming calls and enquiries, turning them into new claims.
• Capture accurate claim information and record interactions in the BackOffice system.
• Manage allocated new claims to meet business targets and service standards.
• Engage proactively with referral partners, customers, and third parties to gather necessary claim details.
• Maintain a professional, empathetic approach throughout the claims process.

Required profile

• Resilient and adaptable in a fast‑paced environment.
• Strong customer‑service orientation with a passion for delivering exceptional service.
• Ability to meet targets and work to defined service standards.

Required skills

What we offer

• Supportive, inclusive culture that values wellbeing and development.
• Opportunities for career progression within a leading accident assistance provider.