Operations Administrator – Packaging Business

About the role

We are seeking an organised Operations Administrator to support the busy Sales and Operations teams of a leading UK packaging manufacturer based in Yate. The role involves ensuring smooth day‑to‑day running of the sales support function and acting as a key link between customers, sales reps, production and logistics.

Key responsibilities

• Provide administrative support to the Sales team and process customer orders accurately.
• Maintain and update customer records in internal systems.
• Coordinate with production and distribution teams to ensure timely deliveries.
• Handle customer enquiries via phone and email, preparing quotations, reports and sales documentation.
• Monitor stock availability and communicate updates to customers.
• Assist with pricing, order tracking, invoice queries and general office duties.

Required profile

• Previous experience in an administrative, operations, sales support or customer service role.
• Excellent organisational and time‑management abilities with strong attention to detail.
• Confident written and verbal communication skills.
• Ability to manage multiple priorities in a fast‑paced environment.

Required skills

• Proficiency with Microsoft Office – Excel, Outlook and Word.
• Experience using ERP, CRM or order‑processing systems (advantageous).

What we offer

• Competitive salary (£30,000‑£35,000 per year) and pension scheme.
• On‑site parking and a supportive, collaborative work environment.
• Career development and long‑term growth opportunities.