Service Administrator – Fleet & Service Support

About the role

WH Bence is seeking a proactive Service Administrator to join its busy Service & Transport Department in Yate. You will support the maintenance of a fleet of over 250 specialist emergency and medical vehicles, ensuring they remain operational and ready for deployment.

Key responsibilities

• Answer inbound calls from customers and suppliers and provide professional assistance.
• Log and allocate service tickets to engineers, monitoring progress.
• Handle email correspondence and process delivery paperwork for vehicle collections and deliveries.
• Maintain and update the CRM system and customer files with accurate information.
• Manage consumable orders and keep internal planning and invoicing spreadsheets up‑to‑date.
• Provide proactive telephone communication with customers and deliver general administrative support to the department.

Required profile

• Previous experience in an administrative or scheduling role, preferably within a service or transport environment.
• Confident and professional communication style when dealing with customers and suppliers.
• Strong organisational abilities and the capacity to juggle multiple tasks.

Required skills

• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Experience using a CRM system for customer and ticket management.

What we offer

• Competitive salary of £28,000‑£30,000 per year.
• Pension contributions.
• Access to training programmes.